Salesforce

Managing incidents can become cumbersome, especially when it involves addressing critical issues in a production environment. This challenge is commonly faced by our clients and throughout the service desk industry. To overcome this, we’ve innovated a solution.

Error handling is a CoreFlex utility that was built to help overcome the discovery time for any incident that gets raised in the production environment. Error handling can reduce the aging of the tickets by approximately 40% thereby ensuring faster ticket resolutions and product releases.

Leonardo for Test Automation is a proprietary tool built by CoreFlex that is designed to solve common testing issues for our clients. This test automation utility is built on top of Selenium and is AI-powered, helping to churn out faster automation for Salesforce and other digital projects. With Leonardo, clients can run their tests and achieve their goals in just “2 clicks”.

This tool is a win-win for all parties involved. If you choose to part ways at the end of the agreement, you get to keep the utility with you. Alternatively, if you do not choose to have Leonardo, since it is all native Selenium scripts, you can retain the asset by keeping the scripts.

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Onboarding is a utility developed by CoreFlex to address the onboarding problems of Salesforce users in CPG and logistics businesses. This utility creates a user-friendly, automated, and cost-effective application that would ease the customer and equipment onboarding process.

accessnow© is our premier Salesforce Privileged Access Management (PAM) application that can minimize your company’s risk and actively take steps to mitigate loss related to unauthorized access. With accessnow©, our automation streamlines the process of obtaining privileged, emergency access and helps achieve audit compliance goals. It can also expedite your 911 teams’ access into a system without compromising compliance.

By managing large Salesforce implementations, accessnow© can help organize and schedule elevated access in production with high vigilance of audit enabled. It allows you to plan and schedule elevated access for resources for a stipulated duration and rolls back the access to the pre-approved stage automatically. This tool enables you to maintain security compliance while serving business needs to onboard resources with elevated access and downgrade access levels. During the period of elevated access, accessnow© captures extensive audit data by recording every operation performed by the user.