Managing incidents can become cumbersome, especially when it involves addressing critical issues in a production environment. This challenge is commonly faced by our clients and throughout the service desk industry. To overcome this, we’ve innovated a solution.
Error handling is a CoreFlex utility that was built to help overcome the discovery time for any incident that gets raised in the production environment. Error handling can reduce the aging of the tickets by approximately 40% thereby ensuring faster ticket resolutions and product releases.
